Support for FireDone on iPhone
If you run into a problem, contact us by email and include enough context for troubleshooting.
How to contact support
Email us at:
To help us diagnose the issue faster, include:
- App version and iOS version
- Device model
- What you were trying to do
- Steps to reproduce the issue
What FireDone supports today
- Standalone .firedone list files
- Local folders
- List lock with password and biometrics
- Inbox, quadrant view, notes, subtasks, and focus timer
Common questions
Where are my lists stored?
Lists are stored on your device or in folders you choose. FireDone is designed to work with local files first.
How should I back up my lists?
Because lists are standalone files, you can copy them to any folder or backup location you trust.
What if I forget the lock password?
If you use list lock, keep a record of your password and make backups of important list files. Locked content protection is designed to keep others out; recovery options may be limited.
What should I send if a file cannot be opened?
Please describe where the file came from, how you opened it, and what error you saw. If you are comfortable sharing a sample .firedone file, that helps reproduce the issue.